Frequently Asked Questions

  • When will my order be dispatched?
    We aim to pack and send all orders within 1–3 business days. During busy periods, please allow a little extra time while we carefully prepare your journals.

    Do you ship Australia-wide?
    Yes, we ship across Australia.

    Do you offer international shipping?
    Yes, we ship internationally.

    How long will delivery take?
    Delivery times vary depending on your location, but most orders arrive within 2–7 business days after dispatch.

  • What makes your journals different?
    Our journals are designed to be a matching collection of timeless keepsakes. Each one is created to capture meaningful moments in a simple, beautiful way — something you’ll return to for years and eventually pass down.

    Are your journals suitable as gifts?
    Absolutely. They’re designed with gifting in mind — elegant, meaningful, and made to last.

    Are the journals guided or blank?
    Our journals include thoughtfully designed minimalist prompts to help you record memories, without overwhelming the page. There’s always space to make it your own.

    Will the journals match if I buy more than one?
    Yes — the collection is intentionally designed to sit beautifully together, creating a cohesive set over time.

  • How are the journals packaged?
    We use simple, paper-based packaging — no plastic or shrink wrap. Each order is carefully wrapped in cardboard and paper to protect your journals while keeping things sustainable.

  • Do you accept returns?
    If your item arrives damaged or faulty, please contact us within 14 days of receiving your order and we’ll organise a replacement or refund.

    Can I return a journal if I change my mind?
    Due to the nature of our products, we do not offer returns for change of mind. Please choose carefully before purchasing.

  • Do you offer wholesale?
    Yes, we love partnering with like-minded stores. If you’re interested in stocking our journals, please get in touch via our wholesale enquiry page.

  • How can I get in touch?
    If you have any questions, we’d love to hear from you. Reach out via our contact page or email us directly and we’ll get back to you as soon as we can.