Returns & Refunds
We hope you love your Lifelong Journal, but if something isn’t quite right, we’re here to help.
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If you change your mind, you’re welcome to return your journal within 14 days of receiving your order.
To be eligible for a return:
The item must be unused and in its original condition
It must be returned in its original packaging
Return postage costs are the responsibility of the customer unless the item is faulty.
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We take great care in creating and packaging each journal, but if your order arrives damaged or with a fault, please contact us within 7 days of receiving it.
We’ll happily offer:
A replacement, or
A full refund
Please include your order number and a photo of the issue so we can resolve it quickly.
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Once your return is received and approved, your refund will be processed back to your original payment method.
Please allow a few business days for the funds to appear, depending on your bank.
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We do not currently offer direct exchanges. If you’d like a different journal, please return your item and place a new order.
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If you have any questions or need help with a return, feel free to get in touch at: